At Klein Jewelry Co., we believe buying or creating jewelry should feel personal and comfortable. Here you will be treated like family. Below are answers to some of the most common questions we get about custom jewelry, engagement rings, and jewelry repair in Madison, MS.
Our custom process starts with a one-on-one consultation where we learn about your style, ideas, and budget. From there, we create a detailed CAD design so you can see your piece before it’s made. If needed, we can 3D print a model so you can view proportions in person. Once approved, your piece is handcrafted in-house by our jeweler, Kristi Klein.
Most custom pieces take about 3-5 weeks once the design is approved. Timing can vary slightly depending on the complexity of the design.
Yes, we typically require a deposit to begin production, with the remaining balance due upon completion. Or we can break it up into three payments.
Absolutely. We specialize in transforming heirloom and outdated pieces into something new while preserving their meaning.
Yes. We offer both natural and lab-grown diamonds, along with a wide selection of gemstones. We’ll walk you through options so you can choose what’s right for you.
While we specialize in custom engagement rings, we do carry a selection of rings in-store. Many more options are available in-store than online.
Yes! Our in-store ring builder allows you to try on different diamond sizes and styles so you can see what looks best before committing.
Yes, we can design your setting to accommodate future upgrades if that’s part of your plan.
Both are real diamonds with the same physical and optical properties. The main differences are how they’re created and price. We’ll help you compare both so you can make the best decision.
Yes. All jewelry repair is done in-house by our experienced jewelers with over 25 years of combined experience. Nothing is sent off.
We handle:
Most repairs are completed within a few days, some may take up to two weeks depending on the type of work needed and how many jobs are ahead of yours. We do offer rush services for some repairs and sizing.
Yes, we offer free cleanings and prong checks, usually while you wait. We recommend having your jewelry checked at least once a year.
We are located in downtown Madison, Mississippi, right next door to The Foxtail Restaurant and proudly serve clients from Jackson, Ridgeland, Flowood, Brandon, Clinton and surrounding areas.
Appointments are not required, but they are recommended for custom design consultations so we can give you our full attention.
We do purchase jewelry and your broken gold jewelry. You can also trade it in towards a purchase or new design.
Some items may be available to order online for in-store pickup, but most custom and made-to-order pieces are handled in-store to ensure the best experience. We do ship for certain circumstances. Currently we do not ship for online orders.
We’re here to help. Stop by the store or reach out to us directly. We’d love to be your personal jeweler.
